Terms of Service

Welcome to NUvisa ("we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of our website www.nuvisa.co.uk, and related services (collectively, the "Service").

By using our Service, you agree to be bound by these Terms. If you do not agree, please do not use NUvisa.

1. About NUvisa

  • NUvisa provides technology-based visa-assistance and document-preparation services. We help users prepare, verify, and book visa applications through online forms and document support.
  • We are not affiliated with any embassy, consulate, or government authority, and we do not make visa decisions.

2. Use of Our Services

  • You must be at least 18 years old or have legal guardian consent to use our platform.
  • You agree to provide accurate, complete, and current information when using our services.
  • You are responsible for maintaining the confidentiality of your account details and any actions under your account.
  • NUvisa reserves the right to refuse service or terminate accounts that violate these Terms or involve fraudulent or abusive activity.

3. Service Scope

Our services include:

  • Visa document assistance and guidance
  • Appointment booking and tracking
  • Draft flight and hotel reservations (as per embassy requirements)
  • Application form review and submission guidance

We do not guarantee visa approval, as final decisions are made by the respective embassy or consulate.

4. Payments and Fees

  • All payments for NUvisa services must be made via the payment methods available on our platform (e.g. debit/credit card/Apple/Google Pay).
  • Prices are displayed in GBP (£) and include applicable service charges and taxes where relevant.
  • Once an order is placed, it will be processed as per your selected service.

5. Refunds

Refunds are handled in accordance with our Refund Policy. Please review the policy before making any purchase. NUvisa reserves the right to determine eligibility for refunds in accordance with the stated terms.

6. Cancellations

Cancellations may be requested only before processing begins. Once document are under review the service is considered in process and cannot be cancelled.

7. Third-Party Services

  • NUvisa may use third-party vendors (e.g., VFS Global, TLScontact, airlines, hotels, Stripe, etc.) to deliver certain parts of the service.
  • We are not responsible for the performance, delays, or errors of these third-party providers. You agree to comply with their respective terms and policies where applicable.

8. Limitation of Liability

To the maximum extent permitted by law, NUvisa, its affiliates, and employees shall not be liable for:

  • Any indirect, incidental, or consequential damages;
  • Embassy delays or refusals;
  • User-provided errors in information or documentation;
  • Losses resulting from third-party actions or service interruptions.

In all cases, NUvisa's total liability shall not exceed the amount paid by you for the specific service.

9. Intellectual Property

  • All content on NUvisa's website — including text, graphics, logos, and software — is owned by NUvisa or its licensors.
  • You may not copy, reproduce, or redistribute any material without prior written consent.

10. Privacy

  • We handle personal data in accordance with our Privacy Policy.
  • By using NUvisa, you consent to the collection and use of your data as described there.

11. Changes to Terms

  • NUvisa reserves the right to update or modify these Terms at any time.
  • Changes will be posted on this page with an update. Continued use of the Service means you accept the revised Terms.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Email: support@nuvisa.co.uk

Website: www.nuvisa.co.uk

Registered Office: 2 Brunel Way, The Future Works, Slough, Greater London, England, SL1 1FQ