At NUvisa, we aim to provide a transparent and reliable visa-assistance experience for all our users. Please read this policy carefully before making any purchase.

1. General Terms

NUvisa operates as a visa-assistance and document-preparation service. We help users prepare, review, and submit visa applications but do not make any decisions on visa approvals or rejections — these decisions are made solely by the relevant embassy or consulate.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

Duplicate payment due to a technical issue.
Payment charged but service not initiated (e.g., no documentation review or appointment processed).
Incorrect amount charged.

Refunds are not available in the following cases:

The visa application has already been under review.
The application was rejected by the embassy or consulate.
The delay was caused by external parties (embassy, appointment centre, etc.)
Customer fails to provide required documents or information within reasonable time.

3. Refund Requests

To request a refund, please email support@nuvisa.co.uk with:

Full name
Order or reference number
Payment receipt
Reason for refund request

Our team will acknowledge your request within 24 business hours and review it within 3-4 business days.

4. Refund Method

If approved, the refund will be processed to your original payment method within 5–7 business days depending on your bank or payment provider.

5. Cancellations

If you wish to cancel your order before processing has begun, please contact us immediately at support@nuvisa.co.uk. Once our team has started document review the service is deemed in progress and cannot be cancelled.

6. Contact

For any questions about this Refund Policy or related issues, you can reach us at:

Email: support@nuvisa.co.uk

Website: www.nuvisa.co.uk

Registered office: 2 Brunel Way, The Future Works, Slough, Greater London, England, SL1 1FQ