Refund Policy

1. Introduction

At NUvisa, we specialize in assisting clients with their visa application process. Due to the nature of our service and time-sensitive procedures, our refund policy is clearly outlined below

2. When You Are Eligible for a Full Refund

You are eligible for a full refund only if all the following conditions are met:

• We fail to secure your visa appointment within the agreed timeframe
• We have received all required documents from you
• The delay is not caused by any missing or incorrect documents or lack of client response
• The timeline for visa appointment begins only after all necessary documents have been submitted by you and verified by our team. Our team verifies them within 1 hour of receipt.

3. When You Are Not Eligible for a Refund

Refunds will not be issued if:

• The visa is denied by the embassy or consulate — we cannot guarantee approvals
• You change your mind for personal reasons (e.g., travel cancelled, change of plans)
• You fail to provide required documents

4. Klarna Payments

If you paid via Klarna and your refund is approved:

• It will be processed through Stripe back to Klarna
• It will be reflected in your Klarna account within 5–10 business days (klarna processing time)

5. How to Request a Refund

All refund requests must be made in writing to:

refund@nuvisa.co.uk:

Please include:

• Your full name
• Payment reference
• Date of submission of all required documents (if applicable)
• Reason for the request

We will review your case and respond within 48 business hours.

6. Contact Us

If you have questions about this policy or how your data is handled, please contact:
Email: [support@nuvisa.co.uk]
Address: 2 Brunel Way, The Future Works, Slough, Greater London, England, SL1 1FQ