At NUvisa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the personal data you provide when using our website www.nuvisa.co.uk, and related services ("Services").

1. Who We Are

NUvisa ("we", "our", "us") is a UK-based technology platform providing online visa-assistance and travel-document support services.

We operate under NUvisa trading name (Registered number: 13081681 Jexens Ltd) registered in England and Wales.

For all privacy-related queries, contact us at: support@nuvisa.co.uk

2. Information We Collect

We collect personal and non-personal data necessary to deliver our visa-assistance services. This may include:

a. Personal Information

Full name, date of birth, nationality
Passport details
Contact details (email, phone, address)
Visa-related information and travel history
Payment information (handled securely via Stripe)
Uploaded documents (e.g., ID, proof of address, travel bookings)

b. Automatically Collected Information

When you use our website or app, we may collect:

IP address and device type
Browser type and operating system
Pages visited and time spent on our platform
Cookies and analytics identifiers (via tools like Google Analytics)

3. How We Use Your Information

We use your information to:

Process and manage your visa-assistance requests
Communicate with you about your application
Facilitate secure payments and refunds
Improve our services and user experience
Prevent fraud, ensure security, and comply with legal obligations
Provide customer support and respond to enquiries

We only use your data for legitimate business purposes and never sell your information.

4. Payment Processing

Payments made through our website are processed securely by Stripe, our trusted payment provider.

We do not store or have access to your full card details — these are handled in accordance with Stripe's Privacy and PCI-DSS security standards.

You can review Stripe's policy here: https://stripe.com/gb/privacy

5. Data Sharing and Disclosure

We may share limited data only when necessary to deliver our services, for example:

With embassies, visa centres (e.g., VFS, TLScontact) to process applications
With service providers such as payment processors, hosting partners, and verification providers when required by law or regulatory authorities.

All third parties are bound by confidentiality and data-protection agreements.

6. Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purpose it was collected for, or
Comply with legal and regulatory requirements

Typically, visa-related data is retained for 12–24 months after completion of service, unless longer retention is legally required.

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access your personal data
Request correction or deletion
Restrict or object to processing
Withdraw consent at any time
Request data portability

To exercise these rights, contact support@nuvisa.co.uk. We may require identity verification before processing your request.

8. Data Security

We implement appropriate technical and organisational safeguards, including:

SSL/TLS encryption
Secure document storage and limited access
Regular system monitoring and audits
Staff confidentiality and data-protection training

9. Children's Privacy

Our services are not directed to individuals under 18. If we become aware that we have collected personal data from a minor without consent, we will delete it promptly.

10. International Data Transfers

If your data is transferred outside the UK or EEA (for example, to processing partners), we ensure that appropriate safeguards — such as standard contractual clauses — are in place to protect your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us at:

Email: support@nuvisa.co.uk

Website: www.nuvisa.co.uk

Registered Office: 2 Brunel Way, The Future Works, Slough, Greater London, England, SL1 1FQ